Guiding Principles

• Change Management is a thoughtful, planned, consistent, customizable, repeatable process
• Change Management is a deliverable based, measurable discipline
• Planning and execution of Change Management activities are aligned with the process and technology components of a business transformation
• The benefit of Change Management is to provide an expedient path to achieve and sustain business benefits by ensuring that employee productivity is not negatively impacted pre and post implementation
• Change Management activities require the engagement of client resources both during and after implementation in order to ensure that the client owns the solution and is committed to continually improving performance